Shipping policy
SHIPPING POLICY
Last updated: 9 September 2026
Thank you for shopping with Koupbeery.
This Shipping Policy explains the delivery options, estimated delivery times, order processing, tracking and other important information relating to orders placed through Koupbeery.store.
For any shipping-related enquiry, please contact:
Koupbeery
Website: Koupbeery.store
Email: costumer@Koupbeery.store
1. DELIVERY AREA
Koupbeery currently delivers to addresses within the United Kingdom.
Delivery availability may vary depending on the destination, courier service and product availability.
If we are unable to deliver to your address, we will contact you as soon as reasonably possible.
2. DELIVERY OPTIONS
We currently offer the following delivery options:
Express Delivery
Estimated delivery time: 5–8 business days
Cost: Paid delivery
The applicable Express Delivery charge will be displayed at checkout before you complete your purchase.
Standard Delivery
Estimated delivery time: 5–12 business days
Cost: Free
Standard Delivery is provided free of charge where available.
3. BUSINESS DAYS
Business days are generally Monday to Friday, excluding public and bank holidays.
Orders placed on weekends or public holidays may begin processing on the next available business day.
4. ORDER PROCESSING
Once your order has been placed successfully, it will enter our order processing and fulfilment system.
Order processing may include:
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payment verification;
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order verification;
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product preparation;
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quality checks;
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packaging; and
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handover to the delivery carrier.
Delivery estimates may begin from the date the order is processed or dispatched rather than the exact moment the order is placed.
5. ESTIMATED DELIVERY TIMES
Our estimated delivery times are:
Express Delivery: 5–8 business days
Standard Delivery: 5–12 business days
These delivery periods are estimates and may occasionally be affected by circumstances outside our reasonable control.
Where applicable law provides you with additional rights regarding delayed delivery, those rights remain unaffected.
6. DELIVERY CHARGES
Standard Delivery
Standard Delivery is free of charge.
Express Delivery
Express Delivery is a paid delivery service.
The exact charge for Express Delivery will be clearly displayed during checkout before payment is completed.
We will not charge delivery fees that have not been disclosed to you before you place your order.
7. ORDER CONFIRMATION
After placing your order, you should receive an order confirmation at the email address supplied during checkout.
Please check that your:
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name;
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delivery address;
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email address;
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products; and
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order details
are correct.
If you notice an error, contact us as soon as possible at:
8. DISPATCH CONFIRMATION
Once your order has been dispatched, you may receive a dispatch confirmation by email.
Where tracking is available, the dispatch confirmation may include:
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the carrier name;
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tracking number; and
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tracking link or instructions.
9. ORDER TRACKING
Where tracking is available, you may use the tracking information provided to monitor the progress of your delivery.
Please allow some time after dispatch for the carrier's tracking system to update.
If your tracking information does not update for an extended period, please contact us at:
10. DELIVERY DELAYS
Although we aim to deliver orders within the estimated delivery periods, delays may occasionally occur.
Possible causes may include:
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high order volumes;
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courier delays;
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adverse weather;
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transport disruption;
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customs or border checks where applicable;
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public holidays;
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incorrect or incomplete delivery information;
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operational disruption; or
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other circumstances outside our reasonable control.
If we become aware of a significant delay, we may contact you using the details provided with your order.
Your statutory rights relating to delayed delivery remain unaffected.
11. INCORRECT DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your delivery information before submitting your order.
If you notice an error after placing your order, contact us immediately at:
We will try to update the address where reasonably possible.
However, once an order has been processed or dispatched, we may not be able to change the delivery address.
12. FAILED DELIVERY
If the carrier cannot complete delivery, they may:
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attempt another delivery;
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leave the parcel in an authorised safe location;
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leave the parcel with a neighbour where appropriate;
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direct the parcel to a collection point; or
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return the parcel to the sender.
The exact procedure depends on the delivery carrier.
13. UNCOLLECTED PARCELS
Where a parcel is delivered to a collection point, the customer is responsible for collecting it within the period specified by the carrier.
If the parcel is not collected and is returned to us, please contact:
We will advise you of the available options.
Any additional delivery charge will only be applied where legally permitted and reasonably incurred.
14. LOST PARCELS
If you believe your parcel has been lost, please contact us at:
Please include:
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your full name;
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order number;
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delivery address; and
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any available tracking information.
We may need to investigate the shipment with the relevant delivery carrier.
Where Koupbeery remains responsible for the goods under applicable law, we will provide an appropriate remedy.
15. DAMAGED PARCELS
If your parcel arrives visibly damaged, please inspect the goods as soon as reasonably possible.
If the product itself is damaged, faulty or otherwise not in conformity with your order, contact us at:
Please include your order number and, where helpful, photographs showing the issue.
Your rights concerning damaged or faulty goods are explained further in our Return & Refund Policy.
16. MISSING ITEMS
If an item is missing from your order, please contact us as soon as reasonably possible at:
Please provide your order number and details of the missing item.
We will investigate the issue and provide an appropriate solution.
17. PARTIAL DELIVERIES
Orders containing multiple products may occasionally be delivered in more than one parcel.
If this happens, you may receive separate tracking information for each shipment.
A partial delivery does not necessarily mean that an item is missing.
18. MULTIPLE PARCELS
For operational reasons, products from the same order may be packaged or dispatched separately.
Where applicable, each parcel may have its own tracking number and delivery progress.
19. DELIVERY TO A SAFE PLACE
Some carriers may offer the option to leave a parcel in a safe place or with a neighbour.
If you specifically instruct a carrier to leave an order in a nominated location, responsibility for the parcel may be affected once delivery has been completed in accordance with your instructions, subject to applicable law.
20. DELIVERY CONFIRMATION
Carrier records may be used to confirm delivery.
Depending on the service, delivery confirmation may include:
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delivery scan;
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delivery photograph;
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signature;
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GPS-related carrier information; or
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other delivery evidence.
If you believe a parcel has been marked as delivered but you have not received it, contact us promptly.
21. ORDERS MARKED AS DELIVERED
If tracking shows that your order has been delivered but you cannot locate the parcel, please first check:
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around your property;
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with other members of your household;
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with neighbours;
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any designated safe place; and
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any carrier delivery notice.
If you still cannot locate the parcel, contact:
and we will assist where appropriate.
22. EXPRESS DELIVERY
Express Delivery is intended to provide a faster estimated delivery period than our Standard Delivery option.
The estimated delivery period is:
5–8 business days
Express Delivery is a paid service.
The exact delivery charge will be displayed at checkout.
Choosing Express Delivery does not guarantee delivery on a specific calendar date unless we expressly state otherwise.
23. FREE STANDARD DELIVERY
Our Standard Delivery option has an estimated delivery period of:
5–12 business days
Standard Delivery is free of charge.
This option may be suitable for customers who do not require the faster Express Delivery service.
24. PUBLIC AND BANK HOLIDAYS
Delivery and processing times may be affected by UK public and bank holidays.
Business days do not normally include public or bank holidays.
This may extend estimated processing or delivery times.
25. HIGH-DEMAND PERIODS
During periods of unusually high demand, such as major promotions or seasonal shopping periods, processing and delivery may take longer than usual.
We will make reasonable efforts to dispatch and deliver orders as quickly as possible.
26. WEATHER AND TRANSPORT DISRUPTION
Severe weather, transport disruption or other significant events may affect delivery networks.
Where such circumstances occur, delivery estimates may be extended.
We will continue to comply with any legal obligations that apply to delayed deliveries.
27. CHANGING YOUR ORDER
If you wish to change your order or delivery details, contact us as soon as possible at:
We cannot guarantee that changes can be made after an order has entered processing or been dispatched.
28. CANCELLING YOUR ORDER
If you wish to cancel an order, please contact us as soon as possible.
Your rights to cancel an online purchase are explained in our Return & Refund Policy.
If the order has already been dispatched, you may need to return the goods after delivery.
29. RETURNS
This Shipping Policy does not govern return shipping in full.
For information about:
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returns;
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return postage;
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cancellation rights;
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faulty goods; and
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refunds,
please see our Return & Refund Policy.
30. STATUTORY RIGHTS
Nothing in this Shipping Policy excludes, limits or restricts any statutory rights you may have under applicable United Kingdom consumer law.
Where the law provides you with rights relating to delivery, delayed delivery, damaged goods, lost goods or cancellation, those rights will apply.
31. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to:
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delivery providers;
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delivery services;
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business operations;
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Website functionality; or
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applicable legal requirements.
The latest version will be published on Koupbeery.store.
32. CONTACT US
For questions about shipping, delivery or tracking, please contact:
Koupbeery
Website: Koupbeery.store
Email: costumer@Koupbeery.store
SHIPPING SUMMARY
Express Delivery
Estimated delivery: 5–8 business days
Cost: Paid
Standard Delivery
Estimated delivery: 5–12 business days
Cost: Free